I would hope you are interested enough to help your customers with their issues. I am so disappointed and frustrated with my experience with Redbox yesterday!
We manually asked for the same movies at Kiosk A, next to it, and got the movies we had reserved. We waited 25 minutes on the line to talk to someone. The customer service rep, Eugene, said that he would issue two movie credits to take care of the balance. He did not speak English well and was hard to understand. Today I see that the credits are not in my account but awaiting my rental of two more movies.
I called Redbox customer service back again tonight, waited 15 minutes for a rep, who then told me that I have to rent again to use those credits. She did not speak English well also and was not helpful with clearing my account.
She said there is no email customer service also, so basically there is no way to clear my account except to rent more videos and waste more of my time! This is very poor customer service and not in good faith! I then waited in the chat line. It said that I was Number 2 in line to chat and that I would be connected in 16 minutes.
I have been Number 1 for over 20 minutes now and have been waiting for over 30 minutes total. I wanted an English-speaking person to clear my account. I talked to Ric, who said my bank card will be charged tonight and then he will refund it. This is very poor customer service. You have no listing for email customer service or anywhere to contact the company with complaints.
We live in Fort Dodge, Ia. It was always extremely busy and of course they took it out. Now you have to drive clear across town to rent one. This is extremely ignorant if you want a good business, but the biggest problem is the condition of the DVDs.
When you do report the problem, the employee on the other side of the phone has trouble speaking English, and that just makes matters worse. Something has to get done. Called customer Serbians they stated there is no proof that the 2 movies were returned. I retired the movies 2 days after renting them.
This company is stealing from me and I will take further action of need be. I hope and pray someone contacts me. I had them for a few days and I had checked my bank statements and I seen that the money had came out for the movies. I asked y 3 charges an all 3 were more than the last. So I want to know what is going to be done about this poor, rude and sorry customer service and the charges to my bank account not yours to just go in and take what you want. I would like some that knows how to treat customers to contact me so this can b resolved.
I hope we can settle this respectfully. Dear Mr. Not sure why since I must have the card to pickup a rental. I have Netflix and Amazon Prime…too! I love the convenience RedBox and the rotation of movies.
I just shut off my cable and was planning on renting movies from RedBox on a more frequent basis. Since this was a new experience for me, I thought that like most other movie rentals, they need to be returned the following day to avoid a late charge. Unfortunately I was unaware about your 9pm rule. I returned them 45 minutes too late. I apologize for not being aware of the 9pm rule but I feel that I returned the movies in a timely manor.
When I called to asked why my account is being overcharged I felt the employee was not understanding and made me feel stupid for not knowing the 9pm policy. I think there should be some type of wave for your first late movie and have it doXXXXented the customer is now aware of your policy.
I know your a multimillion dollar company and my money will not effect you, but you should treat your customers, especially NEW ones with more understanding. The employee I spoke with was named MIldred. And from the comments and reviews listed I am not the only ex customer who feels this way. I rented 4 movies from redbox on A way I returned them the next day That is not true. Then they will not let my number call back. Like they blocked my number on redbox! This is crazy!! Thank you for nothing!!!
I just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected. Both of these caused overdrafts. I paid this and moved on. None of these makes any sense. All previous charges went to my account, why not this? Where was this pending for a month? Because nothing showed on my account until now.
Which incidentally is the only moment that my account went low since the original ffiasco. I was forced to cancel my debit card because of this. I feel that despite to problem your faced with, as a customer service supervisor you are required to conduct yourself with a modiXXXX of professionalism or change profession.
I called this morning, the lady was difficult to understand was not helpful in the least, so I asked to talk to a supervisor and instead of transferring me to someone, she immediately hung up on me. He put me on hold saying he would check for a supervisor, and came back saying they were all busy on the phones because they had a high call volume. I called for the 2nd time to inform them of this inconvenience which they practically called me a liar that did not happen then I had to drive to another kiosk to get a different game but refused to compensate me for the huge inconvenience!!
Which keep in mind this is the 2nd time this has happen to me I did speak to a supervisor Lorena she did not have to tell me its my fault because her actions said it all. Business are nothing without there customer!!!! I think that is what they need to teach there customer service dept.
I spoke to Richard who turned me off so much I asked for a supervisor and he said I would only wait 15 min to get one. He would not let me finish telling my story with a free movie that I was charged for.
He just kept telling me how it works.. I don't know how Redbox handles its' machines nationwide but I do know there are two simple things I'd like to see added to the Kiosks. First,in the name of sanitation and screen clarity,I'd like to see you add some kind of anti-bacterial screen wipes to the Kiosk. The machine I use most frequently is so smudged and grimy it's hard to read movie descriptions and to get the touch screen to work.
Just a thought during this influenza, cold and commutable disease era we exist in. Second I'd like to see you place a strip of velcro on the machine and the sun screen so it isn't constantly falling in your face. Otherwise I enjoy having a Redbox nearby so I can rent the lastest movies. Is there anyway you can make red box as on line ordering and able to watch the movies without going to any location but watch your movies at home instead by pc or TV but not like netflix thats monthly but per movie renting.
I want to go back as a customer but its so inconvinient to pick up and return. Hello Mr. Redbox manager, If you do not handle customer complaints, please direct my missive to the proper target!!! I have spent three hours total in trying to find an intelligent employee to communicate my dissatisfaction with your service.
The original complaint has now become secondary to the original problem! This is the story I have a teenaged patient in my care. His condition is terminal. We have used gamefly, blockbusters and Redbook for entertainment. There was a party planned over the release of Halo4. Such joy on the faces of our young guys over this Xbox game. Their parents were probably not so thrilled, but to see a ca Cancer victim smile is a gift we treasure. Yesterday at 11 I turned in, setting the alarm to ring early.
The Halo4 was advertised ads coming out tomorrow! In the am I logged in and found The reminder to reserve was still on the site, but nothing in the list mentioned the release or delay.
Driving 45 minutes to the nearest kiosk, again "nada". I called the , to speak to a flat voiced young man who ledme around in circles until I requested a superviser. He asked me "why". It should have tipped me off. This first name only young man could have been a clone. He could only explain that Redbox didn't have not deliver the product, there was no guarantee. BTW I waird 8. At home, I got a live chat with.
Evidently it was not to be released until Dec except that there were a few copies in kiosks here and there.
I have osted my experience on Facebook and called all my friends for a boycott. Your employees should be given power to remedy angry customers. Maybe even a free movie pass I could have taken to hospice.
Or a sincere apology. Pamela Smith. Senior Vice President of Finance. Mark Achler. About Redbox, History and Headquarters Information. Redbox Headquarters Photos. Redbox Headquarters Photos 1. Redbox Resources. I understand that they have to work as well however, if I am paying for your service, I want to be able to be helped and get the issue resolved.
Went to pick up a reservation at one of the kiosk and when I got there the reservation was not even there. Then called Customer service and was put on terminal hold, on second call back got hung up on. For all my efforts I just got 2 credits whoopi. I accidently returned a dvd that didn't belong to redbox in there machine, with there case. And was told a tech would come out the next day and retrieve it and call me.
Then calling again found out I was lied to, tech will not even look for it and no record of me calling and giving my number. Redbox will not send a tech out or do anything, now I'm being charged by the other dvd machine each day and they refuse to get it out.
They are stealing money from me, I even talked to a supervisor and same story. Other dvd company is unable to help me so thanks to Redbox I will be charged I'm beginning to dislike Redbox I contacted Redbox earlier this morning regarding to an unauthorized charge.
0コメント